FREQUENTLY ASKED QUESTIONS
Owner FAQs
What areas in Pittsburgh do you service?
We manage properties throughout the greater Pittsburgh area, all of Allegheny County, Westmoreland County, Beaver County, and Washington County.
What types of properties do you manage?
We manage single-family homes, multifamily units, townhomes, and apartment buildings of various sizes.
How do you determine rental rates?
We conduct a comprehensive market analysis considering location, property condition, amenities, and comparable listings to recommend competitive pricing.
How do you screen tenants?
We perform thorough background checks including credit history, criminal records, income verification, and rental references.
How are maintenance issues handled?
Tenants can submit maintenance requests online 24/7. We coordinate with trusted vendors to ensure timely and cost-effective repairs.
When do I receive my owner payments?
Owner disbursements are processed monthly, typically between the last week of the month, with detailed statements available in your owner portal.
Do you offer eviction services?
Yes. While we aim to avoid evictions through careful screening, we handle the entire legal process if needed.
How often do you inspect the property?
We conduct move-in, move-out, and annual inspections as requested, as well as drive-by inspections as needed.
Can I use my own vendors?
Yes. If you have preferred contractors, we’re happy to coordinate with them, provided they are licensed and insured.
Tenant FAQs
How do I apply for a rental property?
You can apply directly through our website. The application includes background and credit checks.
What is required to qualify for a rental?
We generally require proof of income 3x the monthly rent, a solid rental history, and no recent evictions or major credit issues.
How do I pay rent?
Rent is paid online via your tenant portal. We also accept automatic withdrawals for convenience.
Are pets allowed?
It depends on the property. Many of our properties are pet-friendly, subject to breed and size restrictions, plus a pet deposit.
What happens if I have a maintenance emergency?
We offer 24/7 emergency maintenance service. Call the emergency line listed in your tenant portal.
Can I break my lease early?
Lease breaks are subject to early termination fees and proper notice. Check your lease agreement or contact our team.
Do you require renter’s insurance?
Yes. Renter’s insurance protects your belongings and provides liability coverage. It's required for all tenants.
What do I need to do before moving out?
Submit written notice per your lease terms, ensure the unit is clean, and return all keys. A move-out inspection will be scheduled.
Can I make changes to the unit?
Cosmetic changes like painting require written approval. Unauthorized alterations may result in deductions from the security deposit.
How is my security deposit handled?
The security deposit is held in a separate escrow account. It’s returned (minus any damages) within 30 days of lease termination, per Pennsylvania law.