FREQUENTLY ASKED QUESTIONS


Owner FAQs

  • What areas in Pittsburgh do you service?

    We manage properties throughout the greater Pittsburgh area, all of Allegheny County, Westmoreland County, Beaver County, and Washington County.

  • What types of properties do you manage?

    We manage single-family homes, multifamily units, townhomes, and apartment buildings of various sizes.

  • How do you determine rental rates?

    We conduct a comprehensive market analysis considering location, property condition, amenities, and comparable listings to recommend competitive pricing.

  • How do you screen tenants?

    We perform thorough background checks including credit history, criminal records, income verification, and rental references.

  • How are maintenance issues handled?

    Tenants can submit maintenance requests online 24/7. We coordinate with trusted vendors to ensure timely and cost-effective repairs.

  • When do I receive my owner payments?

    Owner disbursements are processed monthly, typically between the last week of the month, with detailed statements available in your owner portal.

  • Do you offer eviction services?

    Yes. While we aim to avoid evictions through careful screening, we handle the entire legal process if needed.

  • How often do you inspect the property?

    We conduct move-in, move-out, and annual inspections as requested, as well as drive-by inspections as needed.

  • Can I use my own vendors?

    Yes. If you have preferred contractors, we’re happy to coordinate with them, provided they are licensed and insured.

Tenant FAQs

  • How do I apply for a rental property?

    You can apply directly through our website. The application includes background and credit checks.

  • What is required to qualify for a rental?

    We generally require proof of income 3x the monthly rent, a solid rental history, and no recent evictions or major credit issues.

  • How do I pay rent?

    Rent is paid online via your tenant portal. We also accept automatic withdrawals for convenience.

  • Are pets allowed?

    It depends on the property. Many of our properties are pet-friendly, subject to breed and size restrictions, plus a pet deposit.

  • What happens if I have a maintenance emergency?

    We offer 24/7 emergency maintenance service. Call the emergency line listed in your tenant portal.

  • Can I break my lease early?

    Lease breaks are subject to early termination fees and proper notice. Check your lease agreement or contact our team.

  • Do you require renter’s insurance?

    Yes. Renter’s insurance protects your belongings and provides liability coverage. It's required for all tenants.

  • What do I need to do before moving out?

    Submit written notice per your lease terms, ensure the unit is clean, and return all keys. A move-out inspection will be scheduled.

  • Can I make changes to the unit?

    Cosmetic changes like painting require written approval. Unauthorized alterations may result in deductions from the security deposit.

  • How is my security deposit handled?

    The security deposit is held in a separate escrow account. It’s returned (minus any damages) within 30 days of lease termination, per Pennsylvania law.