FREQUENTLY ASKED QUESTIONS


Owner FAQs

  • What areas in Pittsburgh do you service?

    We manage properties throughout the greater Pittsburgh area, all of Allegheny County, Westmoreland County, Beaver County, and Washington County.

  • What types of properties do you manage?

    We manage single-family homes, multifamily units, townhomes, and apartment buildings of various sizes.

  • How do you determine rental rates?

    We conduct a comprehensive market analysis considering location, property condition, amenities, and comparable listings to recommend competitive pricing.

  • How do you screen tenants?

    We screen all tenants through a thorough process that includes a credit and background check, income verification, and rental history review. This ensures we place qualified, reliable residents in each property.

  • How are maintenance issues handled?

    Tenants can submit maintenance requests online 24/7. We coordinate with trusted vendors, as well as our in-house maintenance team, to ensure timely and cost-effective repairs.

  • When do I receive my owner payments?

    Owner statements are dispersed electronically on a monthly basis, typically on the last week of the month. The detailed statements will also be available in your owner portal.


  • Do you offer eviction services?

    Yes. While we aim to avoid evictions through careful screening, we handle the entire legal process if needed.

  • How often do you inspect the property?

    We conduct move-in, move-out, and annual inspections as requested, as well as drive-by inspections as needed.

  • Can I use my own vendors?

    Yes. If you have preferred contractors, we’re happy to coordinate with them, provided they are licensed and insured.

Tenant FAQs

  • How do I apply for a rental property?

    You can apply directly through our website by clicking the 'Apply' button. The application includes background and credit checks.

  • What is required to qualify for a rental?

    We generally require proof of income 3x the monthly rent, a solid rental history, and no recent evictions or major credit issues.

  • How do I pay rent?

    Rent is paid online via your tenant portal. We also accept automatic withdrawals for convenience.

  • Are pets allowed?

    It depends on the property. Many of our properties are pet-friendly, subject to breed and size restrictions, plus a pet deposit.

  • What happens if I have a maintenance emergency?

    We offer 24/7 emergency maintenance service. Call the emergency line listed in your tenant portal. Please also submit a maintenance through your online tenant portal by selecting the "Contact Us" page on your tenant portal and select the option for maintenance. If it an absolutely emergency and you are in danger, please contact 911 immediately.

  • Can I break my lease early?

    Lease breaks are subject to early termination fees and proper notice. Check your lease agreement or contact our team.

  • Do you require renter’s insurance?

    Yes. Renter’s insurance protects your belongings and provides liability coverage. It's required for all tenants.

  • What do I need to do before moving out?

    Submit written notice per your lease terms, ensure the unit is clean, and return all keys. A move-out inspection will be scheduled.

  • Can I make changes to the unit?

    Cosmetic changes like painting require written approval. Unauthorized alterations may result in deductions from the security deposit.

  • How is my security deposit handled?

    The security deposit is held in a separate escrow account. It’s returned (minus any damages) within 30 days of lease termination, per Pennsylvania law.